OmniConcierge
Professional Services
PROFESSIONAL SERVICES
Expert Implementation and Optimization
OmniConcierge Professional Services structured advisory, implementation, and optimization expertise to accelerate FHIR®-native modernization and ensure digital programs are executed with consistency and confidence.
It supports implementation and optimization for FHIR, CQL, digital quality, prior authorization, clinical reasoning, and compliance, and helps teams avoid rework by applying proven patterns with structural alignment.
Professional Services acts as an extension of internal teams, helping align architecture, standards interpretation, data strategy, and operational workflows with a unified computable model. It is designed for the unique needs and ecosystems of organizations for long-term scalability and performance.
Your Data Exists. The Challenge Is Trusting It.
Many health organizations are caught in a loop where single point solutions are implemented to solve singular problems. This has created complex, disjoined and burdensome technical architectures that require manual resources to maintain and significant time and cost to upgrade or evolve.
Legacy systems with proprietary workflows, data formats and terminologies compound the problem resulting in massive data sets that are fragmented, non-standardized, semantically misaligned, duplicated, or incomplete.
Fragmented data and systems produce fragmented insights, delayed care/ low member satisfaction, performance gaps, and rising operational costs. Leadership decisions made based on fragmented data pools are challenging to justify and lead to organizational resistance.
What Professional Services Makes Possible
Modernization efforts require coordinated execution across clinical, IT, compliance operations, and executive leadership. However, many organizations lack the internal resources or expertise needed to plan and implement network-wide modernization processes that truly integrate workflows, data, and systems.
With Professional Services, Smile’s experts can run your customized project, ensuring you meet your go live goals. When Smile’s experts advise on your organizations custom modernizations projects, we offer direction on:
Coordination is required across multiple departments—clinical, IT, operations, compliance, finance—around a shared modernization strategy. Without this alignment, even technically sound solutions may fail to realize their full potential.
Expert real-world guidance that breaks siloed thinking, accelerates and validates implementation and optimization efforts.
When functions, teams, and data operate in isolation, even the most powerful systems cannot deliver measurable value. Execution on both technical interoperability and operational coordination within the organization, and externally with payers, providers, patient portals, third-party systems is delivered.
Trusted by global health leaders, the WHO, CDC, and national governments like Australia and Malaysia.
Trust is in The Data
Professional Services
OmniConcierge Professional Services offer customizable consulting packages to assist your in-house team maximize effort. Services ensure that integrations, teams, workflows, coordination and technology is correctly architected within the client’s unique ecosystem.
Packages include, but are not limited to:
- Data strategy and optimization aligned to enterprise architecture and FHIR standards interpretation.
- Complex, fragmented data ingestion with semantic standardization and harmonization at scale.
- Organizational maturity advancement through data unification, quality measure enablement, and AI-assisted tooling.
- SLA-backed support and mitigation services to ensure uptime, performance, and operational continuity.
- Data quality optimization to maintain trust across reporting and analytics workflows.
Strategic advisory services including architecture reviews, migration planning, and performance optimization.
- Workflow and process automation for Prior Authorization, Care Gaps Management, and Compliance programs.
- Seamless external integrations across payers, providers, third-party vendors, and EMR systems with appropriate transparency, privacy, and member access controls.
Explore OmniConcierge
Explore Managed Services for operational confidence at scale and Knowledge to up-skill in-house teams with FHIR and CQL expertise.
Speak to an Expert
See how Professional Services powers your modernization strategy with clarity,
consistency, and confidence.