OmniConcierge™
One Unified Source of Expertise
OmniConcierge is the expertise layer of Smile Omni. It ensures organizations can operationalize trusted data, computable rules, and quality intelligence effectively, so Smile Omni delivers tested and proven real-world outcomes, not just technical capability.
FHIR®-native platforms and computable standards introduce powerful new possibilities, but they also require precise interpretation, disciplined implementation, and operational alignment across teams. Without expert guidance, organizations risk inconsistency, rework, and stalled modernization efforts. Delivered by teams that help shape Hl7 global interoperability standards, OmniConcierge helps organizations implement, scale, and govern computable programs with confidence.
With unified expertise grounded in standards and real-world delivery:
Programs are implemented correctly the first time, reducing rework and risk
Standards, rules, and data are interpreted consistently across teams
Operational workflows align with how computable systems behave in practice
Regulatory, quality, and interoperability initiatives scale predictably
Internal teams gain confidence working within a unified computable foundation
Expertise removes ambiguity so modernization efforts remain aligned and sustainable.
OmniConcierge is backed by deep, real-world experience across the largest healthcare ecosystems
Contributors to more than 30 HL7 FHIR Technical Working Groups and major implementation guides like Da Vinci IGs
Maintainers of HAPI FHIR and CQL Ruler supporting global interoperability infrastructure
More than 190 global implementations, and over 30 US Payer deployments
Proven experience across payer, provider, regulatory, government and health systems
OmniConcierge is Backed by Deep, Real-world Experience Across the Largest Healthcare Ecosystems.
Maintainers of HAPI FHIR and CQL Ruler supporting global interoperability infrastructure.
Proven experience across payer, provider, regulatory, government and health systems.
Trusted in population-scale, statewide, and national interoperability programs.
Modernization Succeeds When Technology, People, Standards, and Operations Move Together.
OmniConcierge provides the expertise required to execute organization-wide modernization, with appropriate buy-in, adoption and governance.
OmniConcierge Services are The Expertise and Services Organizations License to Operationalize Smile Omni.
Each solution supports consistent adoption, governance, and execution across data, rules, and intelligence layers.
Managed Services
Operational Confidence at Scale
Managed Services delivers ongoing operational support for Smile Omni environments. It provides hosting, monitoring, maintenance, and regulatory change management to ensure programs remain stable, current, and performant over time.
Who it’s for
Organizations that want predictable, sustained performance without expanding internal operational burden.
Why it matters
It ensures enterprise programs remain compliant, reliable, and optimized as requirements evolve.
Professional Services
Expert Implementation and Optimization
Professional Services provides hands-on consulting and delivery to implement and optimize Smile Omni solutions. Services span FHIR architecture, computable rules, digital quality programs, compliance automation, and operational workflows.
Who it’s for
Organizations implementing or expanding Smile Omni capabilities.
Why it matters
It accelerates time to value while preventing structural misalignment and rework.
Support Services
Always-On Expertise When It Matters Most
Support Services provides responsive, expert-level troubleshooting, incident response, and problem resolution across Smile Omni platforms and programs. It ensures operational continuity by addressing complex issues quickly, minimizing disruption to critical healthcare workflows.
Who it’s for
Organizations that need a dependable safety net for day-to-day operations as they scale computable data, rules, and intelligence programs.
Why it matters
It maintains stability, reliability, and trust across FHIR-native platforms, so issues get resolved by the people who built the software, not escalated into delay.
Knowledge
Enablement for Internal Teams
Knowledge delivers structured training and enablement programs for teams adopting computable standards. Offerings include FHIR implementation bootcamps, CQL authoring workshops, terminology training, and onboarding accelerators.
Who it’s for
Teams responsible for building, operating, and governing FHIR‑native programs.
Why it matters
It builds internal confidence and consistency, enabling organizations to scale modernization independently.
Expertise Completes the Smile Omni portfolio
OmniConcierge works alongside OmniVera, OmniCompli, and OmniQ to ensure data, rules, and intelligence are implemented and operated consistently. Expertise completes the Smile Omni portfolio by turning capability into reliable outcomes.
Speak with Our Team
See how OmniConcierge powers your modernization strategy with clarity, consistency, and confidence.