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About Smile Digital Health

Our Mission

Our mission of #BetterGlobalHealth is what we keep in mind and reflect on often with every decision we make. As a health technology company, Smile Digital Health's goal is to reduce barriers between information and care, and accelerate delivery of high-quality care.

The team at Smile Digital Health team is inclusive, opinionated, principled, and passionate. We harness the power of open standards to build health IT solutions which deliver a truly dependable, modern IT architecture that elevates care delivery and outcomes, globally.

Our Values

Trust is at the core of our relationships. By fostering a safe environment for open dialogue and learning, we enable vulnerability and shared risk. When trust thrives within our team, we bring that strength to our partners and clients, forming deeper bonds across the global health community. Together, we strive toward improving health outcomes worldwide.

We permit ourselves to dream big, because we know that dreaming comes before doing. Our dreams fuel our purpose and actions, and have ignited our progress. Our commitment to meaningful progress motivates us and those around us to dream enthusiastically and pursue magnificent outcomes.

We are all patients. Whether we are sick, trying to stay healthy, or are caregivers caring for our loved ones, at some point we will all use our health systems. There is a personal connection in every project we do, and that makes us build systems we would want our loved ones to use.

Health is also a global need, where the location and details may change, but the challenges and needs are the same. As active participants of global health, we strive to bridge grassroots ideas to the front-line of health delivery, seamlessly.

Health data is some of the most personal information any of us will ever hold. Our top priority is to continually surpass industry standards of data security and stewardship, keeping data safe, secure, and private in a landscape of increasing risks and threats. We have been awarded for our rigorous and extensive security certifications and performance tests, and voluntarily undergo several audits to ensure that your trust is never compromised.

Data as a Foundational Asset

Complete, computable, validated data that is standardized and semantically structured is the foundation of modern health architecture. When organizations can trust and compute high-quality data, they can scale better outcomes, intelligent automation, and AI-driven innovation across the enterprise.

Safe and Reliable AI

Trustworthy AI begins with transparency. We use a human-in-the-loop approach to ensure clinically verifiable information, and deploy deterministic AI models when possible. A complete audit trail ensures visibility, reliable outcomes, and continuous learning in a way that probabilistic models cannot achieve at scale. 

Our Leaders

Smile's Impact

190+ Global Implementations
30+ US Payer Compliance Deploys
110M+ American Lives Touched
33+ HL7 Working Groups Contribution

Our Story

James Agnew and Duncan Weatherston, two of our initial founders, met while working on health integration and data repository projects in 2011. They knew that the industry needed an efficient, interoperable, and secure solution for shared health data.

At the time, James had been the maintainer for the HAPI® HL7 v2 library for years, while also building the HAPI Project. Together, James and Duncan realized that FHIR was the perfect fit for the next generation of health data collection. And so began the Smile platform.

Smile kicked off its first commercial release of Smile CDR (clinical data repository) in December of 2016. Today, our comprehensive FHIR-native Health Data Platform is just one of many solutions and services we provide our growing ecosystem of partners and clients. We are proud of our growing team who work across several time-zones to deliver exceptional technical, client and business services to the global health ecosystem.

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