Blog | Smile Digital Health

Act 3: The Human Factor of Data Transformation

Written by Smile Digital Health | May 15, 2026 3:34:36 PM

Data modernization statistics that challenge healthcare:

  • Approximately 97% of data value is lost when isolated in silos

  • Fragmented healthcare data leads to nearly $935 billion in annual waste.

  • Despite $30 to $40 billion in annual investments for AI and modernization, 70% of efforts fail or stall.

Technology Alone Does Not Deliver Transformation

Healthcare often incurs additional costs or losses, as a result of fragmented modernization initiatives across organizations. Research indicates that this fragmentation occurs because organizations commonly treat modernization solutions as a "plug-and-play" purchase of technology alone, rather than the enterprise-wide challenge that it is.

In today’s video our Chief Revenue Officer Jenifer Baird shares how Smile achieves positive outcomes in real-world implementations by including the human-side of tech transformation.

Watch this 9m video to learn:

  • How to overcome the organizational and human barriers that cause 70% of data transformation efforts to fall short.

  • Strategies for building internal alignment, governance models, and unified data sources to eliminate waste, redundant effort, and duplication of cost

  • How to meaningfully engage external stakeholders to build trust through the change management process, especially for cases like Prior Authorization

  • Different ways to engage specialized expertise, and phased pilots and implementation to help navigate complex transitions, like CMS enforcement dates and transitioning to Digital HEDIS® measures.

Benefit From Our Expertise.

Partner with Smile so you can focus on what you do best, and we can guide you through what we know best: enterprise-wide modernization change management.